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What we do
Encryption technology: Information exchanged between your computer and our web server is secured through strong encryption that safeguards the data being transmitted over the internet. To access our Online Banking system, it’s recommended to use the latest internet browser available, which supports 128-bit encryption.
Note: Oaken Online Banking currently works best with Internet Explorer 9, and 10, and Firefox 9, but generally works well in most other browsers too.
Secure Login: You’ll need a username and password in order to log into Online Banking. When you first set up these login credentials, you’ll be asked to choose a secret pass-phrase. You’ll see this pass-phrase every time you access Online Banking, as it confirms that you’re logging into our website and not a fraudulent or fake site.
Password Protection: It’s always a good idea to create strong passwords to protect your information. A strong password has a minimum of 7 characters, including one character from at least three of the following: upper case letter, lower case letter, numeral (0 through 9) and/or special characters such as &, *, %, $, #. When you enter your password for the first time, we’ll tell you whether it’s considered weak, medium or strong.
Automatic Logout: You should always log out of Online Banking when you’re finished with it. But in case you forget, our system will automatically log you out after 15 minutes of inactivity. You can also make this time period shorter from your user preferences.
Protecting your Privacy: In order to protect your personal information, your login information is stored separately in a secure environment. And if you want to change your password, you’ll need to enter your previous password so that we can verify your identity.
Fraud Protection: To protect you against fraud, we always mask your full account number, so only the last nine digits of your account number are displayed.
Alerts for password or email changes: Any change to your password will automatically trigger an email to the original email address we have on file. This ensures you will be notified of any changes to your password. If you did not make a change to your password, please call us at 1-855-OAKEN-22 (625-3622) or send an email to fraud@oaken.com immediately.
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A Shared Responsibility
There’s no question, we’re 100% committed to keeping your personal and financial information safe and secure. At the same time, there are also steps you can take to protect yourself. Here’s what you can do to help ensure your own security:- Create a strong password that would be difficult for someone to guess and frequently change your password at least every 90 days.
- Don’t share your Online Banking access information with anyone - including your family members or friends. Don’t write it down, put it in your phone, or stick it to your fridge.
- Report any suspected online fraud immediately. If you think your Online Banking username, password or online session has been compromised in any way (including loss, theft or misuse) call us at 1-855-OAKEN-22 (625-3622) or send an email to fraud@oaken.com.
- Install and maintain up-to-date firewall and antivirus protection software on your personal computer or mobile device.
- Do not respond to internet browser pop-ups, emails, or other internet requests that ask you for personal information about your Online Banking accounts. Oaken will never send you an unsolicited email asking for your password, Personal Identification Number (PIN), credit card or account numbers. And we’ll never ask you to validate or restore your account access through an unsolicited email.
- Review your statements regularly, and report any errors as soon as possible.
- Look for "https" any time you enter sensitive information. If it begins with "https", then you are on a secure website (the "s" indicates it’s secure). Unless you are using a secure webpage, do not send sensitive information while using public wi-fi.
- Check for the padlock symbol (security report) in the browser window frame when you’re attempting to log in. You can click on the padlock to see the website’s security certificate.
